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🛡️ Responsible Gaming

Fy99 Responsible Gaming — Keep It Fun, Not a Problem

Fy99 believes gaming is entertainment — not stress. We want you to enjoy every session, which is why we treat responsible gaming not as a set of rules, but as a mindset.

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18+
Adults Only
24/7
Support Is Always Available
5
Protection Tools at a Glance
Instant
Benefits of Activating Self-Exclusion
Our Protection Framework

6 Core Pillars of Responsible Gaming

Fy99 actively supports you in these six areas

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Time Limits
Set a daily or weekly time limit for your play in advance. Once the limit is reached, your session will automatically pause.
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Deposit Limit
You can set your own daily, weekly, or monthly deposit cap.
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Self-Exclusion Feature
You can request that your account be closed for a set period or permanently.
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Real-Time Alerts
Automatic alerts are sent when you approach your set limit or when your session runs unusually long.
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Direct Support
If something feels off, contact our team via Live Chat or email — in Bangla.
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Spend Tracker
View your total spending, win/loss stats, and session history at any time.
Table of Contents
What Is Responsible Gaming Problem Signs Protection Tools Self-Assessment Checklist How to Set Limits Family & Loved Ones General Questions
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Keep in mind: Gaming is entertainment — not a source of income. If you feel your play is getting out of control, contact us right away.
1

What Does Responsible Gaming Mean?

Responsible gaming means enjoying gaming mindfully, within limits, and for fun. At fy99, responsible gaming isn't just a policy — it's part of who we are.

When online gaming or betting crosses the line from entertainment into addiction, it can take a serious toll on your personal life, family, and financial wellbeing. fy99 wants to step in before it ever reaches that point.

We believe a happy, healthy player is fy99's greatest asset. That's why we don't just offer games — we provide real tools and support to keep you safe. Gaming has become part of everyday entertainment for many families across Bangladesh, and keeping it healthy is something we take seriously.

Responsible gaming doesn't mean playing less — it means playing smart. That's sticking to your budget, respecting your time limits, and keeping a clear head.

2

Recognize the Warning Signs

Gaming addiction often develops gradually. Watch out for the following signs in yourself or someone you know:

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Mental Signs
Feeling angry or frustrated after a loss, an intense urge to keep playing after a win, inability to stop or feeling restless when you try.
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Financial Warning Signs
Spending household money or savings on gaming, borrowing to play, hiding financial losses from others.
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Social Signs
Withdrawing from family and friends, being dishonest about gaming, neglecting work or studies.
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Behavioral Warning Signs
Playing for hours without stopping, skipping sleep to keep playing, placing larger bets to chase losses.
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If two or more of these signs apply to you, If any of this sounds familiar, reach out to us now or complete the self-assessment checklist below.
3

Fy99's Protection Tools

Fy99 gives you full control over your own gaming. You can access these tools at any time from your account settings:

1
Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. A reduction takes effect immediately. Increasing your limit is subject to a 7-day cooling-off period.

2
Session Time Limit

Decide in advance how long you want to play in one sitting. When the time is up, the system will automatically pause your session and display a time-elapsed message on screen.

3
Reality Check

A reminder will appear on screen every 30, 60, or 90 minutes with a quick summary of your session — how long you've played, how much you've won or lost.

4
Cooling-Off Period

Take a break from gaming for anywhere between 24 hours and 6 weeks. Your account will be temporarily suspended during this period.

5
Self-Exclusion

Apply to have your account closed for 6 months, 1 year, or permanently. While self-exclusion is active, you will not receive any promotional communications.

4

Self-Assessment Checklist

Ask yourself the questions below and check any that apply to you:

🔍 Are My Gaming Habits Healthy?
Do I sometimes overspend my budget and regret it later?
Have I lied to family or friends about my gaming?
Do I play more to chase losses instead of accepting them?
Do I feel restless or irritable when I can't play?
Have I ever spent household money or emergency savings on gaming?
Is gaming affecting my sleep, work, or relationships?
5

How to Set Limits

Using fy99's protection tools is simple. Once logged in, you can set your limits in just a few steps:

  • Log in to your account and click the profile icon in the top right corner.
  • Go to the "Responsible Gaming" menu.
  • Choose what you need — a Deposit Limit, Time Limit, or Self-Exclusion.
  • Enter the amount or time limit and click the "Confirm" button.
  • You'll receive a confirmation via SMS or email.

If you're facing any issues or need direct support, let us know via Live Chat. Our team is always ready to help in Bangla.

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Important: Reducing a limit takes effect immediately. However, increasing a limit requires a cooling period of at least 7 days — this is intentional, and it's there to protect you.
6

Information for Family & Loved Ones

If someone close to you — a spouse, child, parent, or friend — seems to be struggling with gaming, you can help.

  • Approach the conversation calmly and without judgment — express your concern rather than placing blame.
  • Be specific — let us know which incident or behaviour has you concerned.
  • Encourage them to seek professional help and be there to support them.
  • Reach out to fy99 support — we can also guide families through the process.
  • Take care of yourself too — don't burn out while trying to support someone you care about.

Fy99 does not allow anyone under 18 to create an account. If you suspect a minor is using your account, contact us immediately at support@fy99.ws.

7

FAQs

No, self-exclusion does not affect your balance. Once the exclusion period ends or your account is reactivated, you can withdraw your remaining funds.

Yes, your deposit limit can be increased, but not right away. After submitting a request to raise your limit, a 7-day cooling-off period applies before the new limit takes effect. This waiting period is intentional — it helps prevent impulsive changes.

Reopening a permanent self-exclusion is intentionally made difficult. After a minimum of 6 months, it may be reconsidered through a written request and direct contact with our customer support team.

No. fy99 strictly prohibits anyone under 18 from registering or playing. Age is verified at the point of registration, and KYC documents are requested for any account that raises concern.

Reach us anytime via Live Chat (the chat button at the bottom right of the website) or email us at support@fy99.ws. Our Bangla-speaking support team is available 24/7.
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Play Safe, Stay Happy

Gaming at fy99 is about having fun, not just winning. Play within your budget, stick to your limits, and enjoy every moment.

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